◦Do you know what differentiates your best people from the rest of your employees?

◦How much would efficiency improve if everyone’s performance approached the level of your best performers?

◦How would gains in efficiency impact bottom line?

Once you identify what your best people do well, leverage that information by making sure your processes and systems support your best practices.  With an effective training program you will raise the performance level of the lower 80% and should even see gains among the top 20% as everyone leans to implement your organization’s best practices.